Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new Canadian online casino we haven't covered yet? This page explains how to reach Best Casinos Canada and what kind of enquiries we're best placed to help with.
How to reach us
The quickest way to contact the Best Casinos Canada team is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
What we can help with
- Corrections or updates to a casino review — bonus terms, licensing details, game libraries or payment methods that have changed since we last checked
- Suggestions for a new or newly launched Canadian online casino you'd like to see reviewed
- General feedback on how we rate and rank sites, including our comparison tables and scoring criteria
- Questions about the content on our Responsible Gambling page or how we approach safer play
- Queries relating to our Terms and Conditions or how the site operates
What we can't help with
We're an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or answer questions about a specific bet or spin. For any of that, you'll need to contact the casino directly through its own support channels — most Canadian-facing operators offer live chat or email support listed on their site.
If you're having trouble controlling your gambling, or you're worried about someone else's play, our Responsible Gambling page has practical steps and support options worth reading before you get in touch with us.
Reporting an issue with a listed casino
If you've had a poor experience with a brand featured in our rankings — slow payouts, unclear bonus terms, or anything that doesn't match what we've reported — please tell us. Include the casino's name, roughly when the issue happened, and as much detail as you can. Genuine reader reports are one of the ways we keep our reviews current between our own checks, and we take them seriously when reassessing a listing.
Before you write in
A few quick checks can save time on both sides:
- Check whether the answer is already covered on the relevant casino's review page or in our comparison tables.
- For account-specific issues, go to the casino's own support team first — they hold your account details, we don't.
- If your question is about our editorial process, our About Us page explains who we are and how we approach reviews.
A note on independence
Best Casinos Canada is reader-supported: some of the casinos featured on this site pay us a commission if you sign up through a link here. That arrangement never decides our rankings or ratings, and getting in touch about a review carries no obligation of any kind — we're happy to hear from readers whether or not they've used a listed site.